FAQ mysgames —
All Answers Here

Creating a mysgames account takes less than 2 minutes. Click the Register in the top right corner of the website or app, enter your Malaysia phone number, create a strong password, then verify your identity via the OTP code sent to your number. Once verified, your account is immediately active and ready to use — including claiming the welcome bonus for your first deposit.

The KYC (Know Your Customer) process requires a copy of your MyKad (both sides), and in some cases, a recent bank statement to verify your name and address. Documents can be uploaded directly in your account under the Profile > Verification. The review process is usually completed within 1 to 3 business hours.

No. Each user is only permitted to have one account only. Creating multiple accounts using different names, phone numbers, or bank details violates mysgames terms of service and may result in all related accounts being suspended with balances forfeited. If you are having issues with an existing account, contact LiveChat support for assistance.

Phone number changes must be done through the customer support team for security reasons. Contact mysgames LiveChat, verify your identity with your account details and KYC documents, and our agent will process the change within 24 hours. Your new number will need to go through OTP verification before the change takes full effect.

mysgames supports a wide range of popular deposit methods in Malaysia:

• Online Banking: Maybank2u, CIMB Clicks, RHB Now, Public Bank, Hong Leong Connect, AmBank
• FPX: Instant transfers from any Paynet member bank
• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost
• Crypto Banking: USDT, BTC and ETH for players who prefer greater privacy

All deposits are credited automatically within 1 to 5 minutes.

Deposit limits depend on the chosen payment method. Generally, the minimum deposit is RM 30 for most methods. The maximum daily deposit for a standard account is RM 50,000. Platinum and Diamond VIP members enjoy higher deposit limits of up to RM 200,000 per day. Contact support for specific limits based on your payment method.

Withdrawals to Malaysian local banks are typically processed within 15 to 30 minutes for members who have completed KYC. Withdrawals to e-wallets such as Touch 'n Go and GrabPay are processed within 5 to 15 minutes. During peak hours or public holidays, processing may take up to 2 hours. If your withdrawal has not arrived after 3 hours, please contact support with your transaction reference number.

A withdrawal may be rejected or delayed for several common reasons:

• KYC incomplete or documents need to be updated
• Bonus rollover requirements have not been fully met
• The registered bank account details do not match the account holder's name
• Withdrawal request exceeds the current account's daily limit
• There is a security activity that requires additional verification

Check your account dashboard under the Transaction History for more information on the reason for the decline. LiveChat support is available to assist in real time.

New mysgames members are eligible to receive 150% Welcome Bonus for their first deposit. For example, if you deposit RM 100, you will receive an additional RM 150 as bonus credit — bringing your playing balance to RM 250. This bonus is valid for 30 days from the activation date and carries a 25x rollover requirement that must be met before withdrawal. The claim is made automatically after your first successful deposit.

Rollover refers to the total wagering amount you must reach before bonus funds can be converted into withdrawable cash. The calculation formula is: Bonus Amount × Rollover Value = Total Wagering Required. For example, a RM 150 bonus with a 25x rollover requires a total wagering amount of RM 3,750. You can monitor your rollover progress in real time under the Promotions > Active Bonuses in your account.

Yes, mysgames offers a variety of ongoing promotions for all members:

• Weekly Reload Bonus: Up to 30% on every deposit every Monday
• Daily Cashback: 5% to 15% cashback on daily net losses
• Free Spins Slots: Awarded weekly to active members
• Friend Referral Bonus: Earn RM 38 for every friend who successfully registers and makes their first deposit
• Festive Promotions: Special bonuses for Hari Raya, Chinese New Year, and Malaysian public holidays

mysgames offers over 2,000 games across a wide range of categories:

• Slots: Over 1,500 titles from Pragmatic Play, PG Soft, Spadegaming, Joker, Habanero, and other providers
• Live Casino: Baccarat, Blackjack, Roulette, Sic Bo with live dealers
• Sports Betting: EPL football, La Liga, NBA, badminton, e-sports, and over 30 other sports
• Table Games: Poker, Dragon Tiger, Andar Bahar
• Lottery & Numbers: 4D, Toto, online keno

Yes, most slot games at mysgames are available in free demo mode without needing to log in or make a deposit. This lets you try out game mechanics, understand paylines and test strategies with no financial risk. To play with real money and be eligible for real wins, you will need a registered account and an active deposit.

All games at mysgames use Random Number Generator (RNG) certified and audited by independent third-party bodies. This ensures every spin, card hand, or dice roll is truly random and cannot be manipulated by any party — including mysgames itself. RNG certification can be verified in each game provider's profile.

mysgames uses 256-bit SSL encryption for all communication between your browser and our servers — the same security standard used by the world's leading banks. Your personal data is stored on protected servers behind multiple layers of firewalls and is only accessible by authorised personnel. Your information is never sold, shared or disclosed to any third party without your consent, unless required by law.

Act immediately — change your account password right away via Profile > Security > Change Password. Then contact the mysgames LiveChat support team and inform them of the situation. We can temporarily freeze the account, review activity logs, and help you regain full control. If you suspect fraud, our agents will initiate a security investigation within 24 hours.

Two-factor authentication via SMS OTP is enabled by default for all mysgames accounts upon registration. To manage your 2FA settings, go to Profile > Security > Two-Factor Authentication. There you can choose to receive the OTP code via SMS or an authenticator app such as Google Authenticator. We strongly recommend keeping 2FA enabled at all times, especially if you frequently make large withdrawals.

The mysgames VIP program has five tiers — Bronze, Silver, Gold, Platinum and Diamond. Tier upgrades happen automatically based on your total deposits and wagering activity within a rolling 30-day period. The more actively you play, the faster you advance. Each tier unlocks new benefits such as higher withdrawal limits, exclusive bonuses, a personal account manager and invitations to special events. Check the VIP for full details on each tier.

Diamond VIP members at mysgames enjoy the most comprehensive benefits package:

• Personal account manager reachable directly via WhatsApp
• Daily withdrawal limit of up to RM 200,000
• Weekly cashback of up to 20% with no maximum cap
• Birthday bonus and physical gifts
• Priority access to all new promotions before they are announced to the public
• Express withdrawal channel with processing times under 10 minutes

VIP tiers are reviewed every 30 days. If your wagering activity during that period falls below the minimum threshold for your current tier, you may be downgraded to a lower tier in the next review cycle. However, mysgames provides a 7-day hold after each review before a tier demotion is enforced, giving you time to rebuild your play activity.

No. All game sessions at mysgames are automatically saved on our servers. If your connection drops during an active game, our system will complete that round automatically based on the actual result and credit any wins to your account. When you reconnect, check your account balance — it will be updated correctly. If there is any discrepancy, contact support with your game session ID.

Try the following troubleshooting steps in order:

• Close the app completely and reopen it
• Make sure you are using the latest app version — check for updates on the App Store or Google Play
• Clear the app cache via your phone's settings
• Check your internet connection — try switching between Wi-Fi and mobile data
• Uninstall and reinstall the app (your account data is safely stored on our servers)

If the issue persists, use your phone's web browser to access mysgames.onl as a temporary alternative and contact technical support.

This happens when funds have been deducted from your bank account but have not reached the platform due to a temporary technical interruption. In most cases, the funds will be automatically refunded within 1 to 3 business days by your bank. To speed up the process, contact mysgames LiveChat support with the following details: transaction date and time, amount deducted and your bank name. We will verify the transaction status on our end and assist you with a chargeback claim if needed.