Privacy Policy mysgames

1. Introduction

Mysgames ("us", "Platform" or "mysgames.onl") operates as an online entertainment platform providing a wide range of casino games, slots, and sports betting to users in Malaysia. We understand that privacy is something every individual values deeply, and we do not take this responsibility lightly.

This Privacy Policy explains in detail how we collect, store, use, disclose, and protect your personal information when you register, log in, or use any service on the mysgames platform. It also outlines your rights as a data subject under the Malaysia's Personal Data Protection Act 2010 (PDPA).

By registering an account or continuing to use the mysgames platform, you are deemed to have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, we advise you to stop using our platform and contact our support team to discuss available options.

2. Personal Data We Collect

We collect various types of information from you to ensure the mysgames platform operates safely, efficiently, and delivers a personalised experience for every member. The following are the categories of data we collect:

2.1 Information You Provide Directly

When you register an account or interact with our platform, you voluntarily provide information such as:

• Full name as per valid identity document
• Identity card number (MyKad) or passport number
• Date of birth for age verification
• Current residential address
• Active mobile phone number
• A valid email address
• Bank account or e-wallet details (for deposits and withdrawals)
• Photos or supporting documents for the KYC process

2.2 Information Collected Automatically

When you use the mysgames platform, our systems automatically record certain technical information, including:

Data Type	Example Information	Purpose
Device Data	Device model, operating system, browser version	Platform compatibility & performance
Network Data	IP address, ISP, estimated location	Location Verification & Security
Session Data	Login time, session duration, click activity	Analytics & UX improvement
Transaction Data	Total deposits, betting history, withdrawals	AML Compliance & Financial Records
Game Data	Games played, duration, outcomes	Personalized Experience & Security

2.3 Information from Third Parties

In certain situations, we may receive your information from legitimate third parties, such as identity verification service providers, financial institutions for verifying deposit and withdrawal transactions, and fraud prevention agencies. All information received from third parties is processed in accordance with the terms of agreements that comply with the PDPA.

3. How We Use Your Personal Data

Every piece of information we collect is used for a clear and lawful purpose. We do not use your data for any purpose other than those stated below:

• Account Management: Create, verify, and maintain your member account on the mysgames platform.
• Transaction Processing: Process deposits, withdrawals, bonuses, and other financial transactions securely and accurately.
• Identity Verification (KYC): Meet anti-money laundering (AML) legal requirements and verify age eligibility.
• Platform Security: Detect and prevent fraud, unauthorised access, account misuse, and suspicious activity.
• Customer Support: Address enquiries, resolve complaints, and provide technical assistance.
• Product Improvement: Analyse usage patterns to improve the platform's interface, performance, and features.
• Marketing Communications: Send promotional offers, exclusive bonuses, and platform updates — only if you have consented to receive them.
• Legal Compliance: Fulfil obligations under the PDPA, AML/CTF laws, and relevant regulatory directives.

4. Information Sharing and Disclosure

Mysgames does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We only share your information in limited and lawful circumstances as follows:

4.1 Trusted Service Providers

We work with selected third-party companies to help operate our platform. These include payment gateway providers, gaming software suppliers, cloud service providers, and identity verification agencies. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

4.2 Legal Obligations

We conduct regular penetration testing and security audits to identify and address any system vulnerabilities.

4.3 Business Transfers

In the event of a merger, acquisition, or business asset transfer, user data may be transferred as part of that transaction. We will notify you in advance and ensure the receiving party upholds equivalent data protection standards.

5. Security of Your Personal Data

We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

• 256-Bit SSL Encryption: All data transmitted between your device and mysgames servers is encrypted using TLS 1.3 protocol, ensuring no third party can intercept or read your information.
• Two-Factor Authentication (2FA): Our platform fully supports 2FA to protect your account from unauthorized access even if your password has been compromised.
• Internal Access Controls: Only mysgames staff with a legitimate business need are permitted to access members' personal data, with every access logged and monitored.
• Regular Security Audits: We conduct regular penetration testing and security audits to identify and address any system vulnerabilities.
• Secure Server Infrastructure: Your data is stored in ISO 27001-compliant data centres with full redundancy and automatic backup systems.
• 24/7 Monitoring: Our IT security team continuously monitors the platform to detect any unusual activity or intrusion attempts.

6. Cookies and Tracking Technology

The mysgames platform uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and deliver more relevant content to you.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: Collect anonymous information about how you use the platform, such as the most frequently visited pages and response times. This data helps us improve performance.
• Functional Cookies: Store your preferences such as language, display settings, and login information for a more convenient experience on return visits.
• Analytics Cookies: Helps us understand overall platform usage patterns through aggregated and anonymised data for continuous improvement purposes.

6.2 Cookie Controls

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies. However, disabling certain cookies may affect the functionality of the mysgames platform and your gaming experience.

7. Your Rights Under Malaysia's PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data held by mysgames. We are committed to making it easy for you to exercise these rights.

8. Data Retention Period

Mysgames retains your personal data for as long as your account is active or as necessary to fulfill the purposes outlined in this Privacy Policy. The following are the data retention guidelines we follow:

• Active Account Data: Retained for the duration of your active membership on the mysgames platform.
• Data After Account Closure: After account closure, basic data is retained for 7 years to comply with Malaysia's AML and tax regulatory requirements.
• Financial Transaction Data: Records of all deposit and withdrawal transactions are retained for a minimum of 6 years in accordance with financial regulatory requirements.
• Communication Logs: Customer support conversation records are retained for 2 years for reference and dispute resolution purposes.
• Anonymised Analytics Data: Fully anonymised data may be retained indefinitely as it can no longer be linked to any specific individual.

Once the designated retention period has elapsed, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures, which comply with international security standards.

9. Changes to This Privacy Policy

Mysgames reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. We are committed to notifying you of any material changes.

When we make significant changes to this Privacy Policy, we will:

1. Update date "Last Updated" at the top of this page.
2. Sending email notifications to all registered members at least 14 days before changes take effect.
3. Displaying a clear notice on the mysgames platform homepage.

Your continued use of the mysgames platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

10. How to Contact Us

If you have any inquiries or concerns, or wish to exercise your rights under the PDPA, please contact the mysgames Data Protection Officer through the following channels:

• Email: [email protected]
• LiveChat: Available 24/7 via the chat icon on the mysgames platform or mobile app
• Response Time: We are committed to responding to all privacy-related enquiries within 14 working days