1. Acceptance of Terms and Conditions

Welcome to mysgames. This Terms and Conditions document ("Agreement") governs the relationship between you ("User" or "Member") and mysgames ("Platform", "we", "our"). By accessing, registering, or using any part of the mysgames platform at mysgames.onl, you confirm that you have read, understood, and fully agree to be bound by all terms stated in this document.

If you do not agree with any term in this agreement, you are not permitted to use the mysgames platform. Continued use of this platform following any amendment to these Terms and Conditions will be deemed as your acceptance of those changes.

Important: The mysgames platform is for entertainment purposes only and may only be accessed by individuals aged 21 and above. Age verification through the KYC process is mandatory for all new members.

2. Member Eligibility

To be eligible to use the mysgames platform, you must meet all of the following requirements without exception:

  • At least 21 years old at the time of registration.
  • Register using your own name and not on behalf of another person.
  • Not included on any self-exclusion list or play ban on any related platform.
  • Not an employee, contractor, agent, or immediate family member of a mysgames employee.
  • Not representing any company, business entity, or organisation intending to use the platform for purposes other than personal entertainment.
  • Register from a permitted region to access the mysgames platform.

Mysgames reserves the right to request proof of identity, supporting documents, or conduct background checks at any time to verify member eligibility. Failure to provide the requested documents within the stipulated timeframe may result in your account being suspended or terminated.

3. Account Registration and Management

Each individual is only permitted to hold one account only on the mysgames platform. Registering multiple accounts is strictly prohibited and may result in the closure of all associated accounts and the forfeiture of existing balances.

3.1 Registration Information

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name as per a valid identification document, an active phone number, a working email address, and correct bank or e-wallet details for withdrawal purposes. Providing false or inaccurate information is a serious offence that may result in the immediate termination of your account.

3.2 Password Security

You are solely responsible for maintaining the confidentiality of your password and account login details. mysgames will never ask for your password through any communication channel. If you suspect your account has been accessed without authorisation, please contact our support team immediately via LiveChat in the app.

Security Reminder: Never share your login details with anyone, including individuals claiming to be mysgames representatives. Enable two-factor authentication (2FA) for additional account protection.

3.3 KYC (Know Your Customer) Process

All new members are required to complete the KYC process before making their first withdrawal. Accepted documents include MyKad, a valid Malaysian passport, or other official identification documents. This process is mandatory under the anti-money laundering (AML) standards that we fully comply with.

4. Deposits and Withdrawals

Mysgames supports a wide range of popular payment methods in Malaysia, including FPX bank transfer, Touch 'n Go eWallet, GrabPay, Boost, and other methods listed on the Deposit us.

4.1 Deposit

  • The minimum deposit limit is RM 10 per transaction.
  • All deposits must be made using a payment method registered in the member's own name only.
  • Mysgames does not accept deposits from third parties or unverified sources.
  • All deposits will be credited to your account within the stipulated timeframe based on your chosen payment method.

4.2 Withdrawal

  • The minimum withdrawal limit is RM 30 per request.
  • All withdrawals will be processed to the bank account or e-wallet registered in the member's name only.
  • Most withdrawal requests are processed within 5 to 30 minutes once verification is complete.
  • Daily and monthly withdrawal limits vary according to your VIP membership tier. Diamond-tier members enjoy the highest withdrawal limits.
  • Mysgames reserves the right to request additional verification before processing large withdrawal amounts.

Important Note: mysgames does not charge any processing fees for standard withdrawals. However, third-party financial institutions may impose their own bank charges, which are beyond our control.

5. Bonuses, Promotions and Wagering Requirements

Mysgames offers a variety of bonuses and promotions to new and existing members from time to time. Each bonus is subject to wagering requirements (wagering requirements) that vary, and it is important that you understand these terms before accepting any offer.

5.1 General Bonus Terms

  • Each bonus carries a wagering requirement that must be fulfilled before the bonus funds or any winnings derived from them can be withdrawn.
  • Bonuses may only be used for gaming purposes and cannot be transferred or directly exchanged for cash.
  • Mysgames reserves the right to withdraw any bonus awarded if there is evidence of fraud, abuse, or violation of the terms.
  • Members are not permitted to use more than one account to claim the same bonus.
  • The specific terms of each promotion will be clearly stated on the relevant promotion page.

5.2 VIP Programme

Eligible members will be invited to join the mysgames VIP programme, which offers a range of exclusive benefits. VIP membership is at the discretion of mysgames and may be revoked in the event of any breach of terms. To learn more about VIP benefits, visit the VIP us.

6. Game Rules

All games available on the mysgames platform — including slots, live casino, table games, and sports betting — are subject to their respective specific rules. The following general rules apply to all game categories:

  • All game outcomes are final and cannot be disputed once completed, unless there is a clear and demonstrable technical error.
  • In the event of a technical disruption during gameplay, mysgames will use server data to determine the status of the affected spin or round.
  • The use of third-party software, automated bots, or any tool designed to gain an unfair advantage is strictly prohibited.
  • Minimum and maximum bets for each game are set by the game provider and are clearly displayed within the game interface.
  • Mysgames reserves the right to void any bets placed due to a pricing error or an obvious technical error.

7. Accepted Member Conduct

Mysgames is committed to maintaining a safe, fair, and enjoyable gaming environment for all members. As such, the following behaviours are strictly prohibited on our platform:

  • Fraud, money laundering, or any other illegal activity.
  • Any attempt to hack, disrupt, or damage the systems or infrastructure of mysgames.
  • Use of a VPN, proxy, or any other method to conceal your actual location in order to bypass regional restrictions.
  • Collusion between members to gain an unfair advantage in multiplayer games.
  • Abusive, threatening, or harassing language or behaviour in any mysgames communication channel.
  • Making false claims or providing misleading information to the support team.

Mysgames reserves the right to take immediate action, including suspending or terminating accounts and withholding associated balances, if any of the above rules are violated, without prior notice.

8. Account Closure and Suspension

You may close your mysgames account at any time by contacting our customer support team. Before closure, please ensure all applicable bonus wagering requirements have been met and that no withdrawals are still in progress.

Mysgames reserves the right to suspend or terminate your account without prior notice in the following situations:

  • Violation of any section of these Terms and Conditions.
  • Confirmation that a member does not meet the age or regional eligibility requirements.
  • Requests by relevant legal or regulatory authorities.
  • Suspicious activity or activity potentially involving money laundering.
  • Self-exclusion requests initiated by the member.

9. Limitation of Liability

The mysgames platform is provided "as is". We make every effort to ensure the platform operates without interruption; however, we cannot guarantee that the service will always be free from technical disruptions, errors, or unplanned downtime.

To the extent permitted by applicable law, mysgames shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from the use of or inability to use this platform, including but not limited to loss of profits, loss of data, or business interruption.

Maximum Limit: Under no circumstances shall mysgames's total maximum liability to any member exceed the total amount deposited by that member in the 30 days prior to the claim arising.

10. Amendments to Terms and Conditions

Mysgames reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to members via email or in-platform notification at least 7 days before the changes take effect.

Your continued use of the mysgames platform after the effective date of any amendment constitutes your acceptance of the updated Terms and Conditions. It is your responsibility to review this page periodically to ensure you are always informed of the latest version.

If you have any questions regarding these Terms and Conditions, please contact our support team via LiveChat on the platform or by email at [email protected].